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Dear customer,
Welcome to Loyalpay's official support platform. On our help center you will find information about different topics.
If you have received your new terminal, then you will be able to find all the necessary information in this article to start.
Please check on the back side of your terminal the model of your device to be able to follow the correct instructions.
Linux device (6210 + 8210)
Paper roll
- In each new terminal the paper roll is already inserted. In this article you will find the correct way to add a new paper roll which could be useful later.
Turn the device on
- You can start your device by pushing down the on/off button until you hear a beep sound.
Connectivity
For Linux terminals there are three types of connectivity's available. You can check on the back side of your terminal next to "Config" all available network types for your device.
Hereafter you can decide which type of connectivity you want to use for your device.
-
LAN / Ethernet :
- For a connection via LAN, you have to connect the LAN cable with it's adapter and insert the LAN cable correctly. Hereafter you can turn your terminal on to start using this network type.
- When you are on terminal's main screen, you can always check if your are connected to your network via LAN.
- Firewall configuration: Please check the required firewall configuration in case of having issues with connecting the device to the network.
- For a connection via LAN, you have to connect the LAN cable with it's adapter and insert the LAN cable correctly. Hereafter you can turn your terminal on to start using this network type.
-
WIFI / WLAN :
-
You can follow the required steps to configure your wireless network correctly.
- Firewall configuration: Please check the required firewall configuration in case of having issues with connecting the device to the network.
- For WIFI, you can also check if you are connected to the WIFI.
-
You can follow the required steps to configure your wireless network correctly.
-
GPRS / Sim card :
- To be able to use the sim card, it has to be inserted first. If you have received a new terminal, the sim card will automatically be inserted if you had requested for it.
- In case of receiving only a new sim card, you can insert it by your own.
- If you have already configured your WIFI or LAN networks, and want to use GPRS network next to them, you can take a look into the this article to prioritize your network types.
- Then you can click on the correct link below to be able to open the required procedure for installation of the APN (Access Point Name) of your sim card.
- When your sim card network is configured, you can always check if you are connected to GPRS.
- To be able to use the sim card, it has to be inserted first. If you have received a new terminal, the sim card will automatically be inserted if you had requested for it.
After your network connection has been established, the terminal will continue its boot and you will arrive at the home screen. Then you can start accepting transactions.
Useful articles:
- 8210 - Different payment methods
- 6210 - Different payment methods
- Linux - Cancel a payment
- 8210 - How to setup the merchant's email?
- Linux - Print of transaction logs
- Pay via smartphone (Apple Pay / Google Pay)
- Pre-authorization / Reservation
- Manual Pan
- Linux firewall test
- Out of Order
- A transaction is refused
Android device (9220)
Paper roll
- In each new terminal the paper roll is already inserted. In this article you will find the correct way to add a new paper roll which could be useful later.
Turn the device on
- You can start your device by pushing down the on/off button until you hear a beep sound.
Connectivity
For Android terminals there are three types of connectivity's available. You can check on the back side of your terminal next to "Config" all available network types for your device.
Hereafter you can decide which type of connectivity you want to use for your device.
-
LAN / Ethernet :
- For a connection via LAN, you have to connect the LAN cable correctly via it's "full functional base (LAN) 9220". Please note that you need to order this adapter in option (not standard delivered) for a LAN connection!
- Hereafter you can turn your terminal on and follow the required instructions to activate Ethernet on your terminal.
- Firewall configuration: Please check the required firewall configuration in case of having issues with connecting the device to the network.
- When you are on terminal's main screen, you can always check if your are connected to your network via LAN.
-
WIFI / WLAN :
-
You can follow the required steps to configure your wireless network correctly.
- Firewall configuration: Please check the required firewall configuration in case of having issues with connecting the device to the network.
- For WIFI, you can also check if you are connected to the WIFI.
-
You can follow the required steps to configure your wireless network correctly.
-
GPRS / Sim card :
- To be able to use the sim card, it has to be inserted first. If you have received a new terminal, the sim card will automatically be inserted if you had requested for it.
- In case of receiving only a new sim card, you can insert it by your own.
- In the second step you have to activate GPRS on your terminal.
- Then you can click on the correct link to be able to open the required procedure for installation of the APN (Access Point Name) of your sim card.
- Proximus sim card
- Tango sim card
- When your sim card network is configured, you can always check if you are connected to GPRS.
- To be able to use the sim card, it has to be inserted first. If you have received a new terminal, the sim card will automatically be inserted if you had requested for it.
After your network connection has been established, you can return to your home screen. Then you can start accepting transactions.
Useful articles:
- Android - Different payment methods
- Android - Cancel a payment
- Android - Print a copy of transaction logs
- Pay via smartphone (Apple Pay / Google Pay)
- Pre-authorization / Reservation
- Manual Pan
- Android firewall test
- Out of Order
- A transaction is refused
- 9220 - Check last transaction result
- 9220 - Reprint the ticket of the latest transaction
- How to do a TML init?
- How to do a Heartbeat?
- How to enable Transhandler?
- New overview of the Local configuration